> For the complete documentation index, see [llms.txt](https://ani-ml-health.gitbook.io/ani.ml-health-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ani-ml-health.gitbook.io/ani.ml-health-docs/applications/support-and-ticket-system.md).

# Support & Ticket System

The Support page gives you direct access to Hachiko's AI Support Assistant, powered by Gemini. To start a new conversation, click AI Support Chat in the left panel. You can ask about billing questions, technical issues, feature requests, or general how-to help. Quick-start prompts are available to get you going faster, including "I have a billing question", "I'm having a technical issue", "How do I use voice notes?", and "I'd like to request a feature". Simply type your question in the text box at the bottom and hit send.

If the AI is unable to resolve your issue, you can escalate and create a support ticket which will go directly to one of our team members. You can track the status of any open or past tickets in the left panel under Past Tickets — each ticket displays a summary and a status badge (e.g., In Progress). To start a fresh support conversation at any time, click the + button at the top of the left panel.

<figure><img src="https://495673160-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrNY8u91neTqVjRiadL9n%2Fuploads%2FBQV8W1x38YhIMQFI8Egv%2FScreenshot%202026-03-15%20at%204.43.38%E2%80%AFPM.png?alt=media&amp;token=3ec39dd6-b5ee-4dd6-a9ea-a33f1665ddd5" alt=""><figcaption></figcaption></figure>